P. O. Box 41308
Houston, TX 77241-1308
(713) 460-1661
(800) 998-0978

How can I change my privacy preferences?
Click here

to opt out of TexasOne Community Credit Union’s third-party affiliate information sharing.

 


Privacy Policy

PrimeWay Federal Credit Union is currently operating as TexasOne Community Credit Union and in the following document will be referred to as PrimeWay. In recognition of our members expectation of privacy, PrimeWay Federal Credit Union has adopted the following privacy statement.

PrimeWay is committed to provide you with financial products and services to meet your financial goals. We are required by federal law to give you this privacy notice. It describes our policies and practices that protect your privacy and enable us to share information to make available competitive financial products and services. If you have any questions after reading it, please contact us at 713-799-6200.

Information We Collect and Disclose About You
We collect nonpublic personal information about you from the following sources:
 

  • Information we receive from you on membership and loan applications and other forms
  • Information about your account balance, payment history, overdraft history, parties to transactions, and credit or debit card purchase information
  • Information regarding whether a person is or was a member of this credit union or that a member now has or previously had obtained a product or service from this credit union
  • Information we receive from a consumer reporting agency
  • Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other financial institutions where you conduct financial transactions.

Our commitment to provide you with competitive products and services may require that we share information about you with our affiliate, Credit Union Acceptance Corporation, which provides an indirect automobile lending program.

We may also disclose all the information we collect, as described above, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not allow these companies to sell members information we provide to other third parties.

We may also disclose information about you under other circumstances as permitted or required by law. These disclosures typically include information to follow your instructions as you authorize, to conduct the operations of the credit union, or to protect the security of our financial records.

Children Privacy Policy

PrimeWay Federal Credit Union is currently operating as TexasOne Community Credit Union and in the following document will be referred to as PrimeWay. By law, parental consent is necessary prior to collecting, using or disclosing a child’s personal information for anything other than responding to a specific request for service or contest entry originally initiated by the child. PrimeWay goes further than the law requires. We find that the best way to protect a child’s privacy is simply not to collect, use, or disclose information beyond what is absolutely necessary to maintain and service the child’s account and to allow participation in contests.

It is PrimeWay’s policy that children’s online privacy be strictly protected.

To ensure your child’s privacy and safety the following procedures are enforced:

The only instances in which information is collected from a child is in direct response to a request for account service, information requests initiated by the child, and contest entries.

When a request for service or contest entry is submitted, access to that information is limited to key personnel. If a child is requesting information or entering a contest online, the information is forwarded to the individual responsible for that activity. Personnel responsible for the activity or for providing information will be clearly identified on the web site at the time of the contest.

Third parties are never given access to a child’s information, except as it pertains to maintaining and protecting their information. Any company selected to help protect your child’s internet privacy would have access to only the minimum information necessary to complete their task. In addition they are bound by confidentiality agreements and must produce evidence of regular due diligence in enforcing strict privacy and security standards.

The minimum personal information necessary to conduct a contest or fill a request for information or service is all that will be collected from a child. PrimeWay will not condition a child’s participation in an activity on the provision of personal information than is necessary to participate. That information will not encompass more than a child’s name, address, telephone number, e-mail address, account number, and at times, age. (Age is sometimes necessary for tiered age group contests.) The child’s address, telephone number, and email are used solely to contact the child in response to their request or in notifying winners. Any personal information collected is destroyed promptly after completing the request for information or services or at the conclusion of the contest. Requiring information beyond what is necessary for participation in an activity or to provide service is strictly prohibited. Any concerns regarding the information collected should be directed to: Joe Cantu, Vice President of Risk Management, PrimeWay, P.O. Box 53088, Houston, TX 77052-3088, or via email at jcantu@primewayfcu.com or by phone at 713-799-6321.

Parents can request to see all information collected on a child at anytime. To obtain any records on your child contact Michelle Oshinski, PrimeWay Vice President of Marketing at P.O. Box 53088, Houston, TX, 77052-3088, or via email at moshinski@primewayfcu.com or by phone at 713-799-6204. For the protection of the child, parents will be required to show proof of identity before the information is released.

Parents can have any information regarding their child deleted and refuse further collection or use of the child’s information for any reason at any time. To request removal of a child’s information prior to the scheduled destroy date, simply mail or email your request to Michelle Oshinski, PrimeWay VP of Marketing at P.O. Box 53088, Houston, TX, 77052-3088 or moshinski@primewayfcu.com.